Privacy Policy

1. Introduction

GlycoWise ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our diabetes management application and related services.

By using GlycoWise, you agree to the collection and use of information in accordance with this policy. We are committed to following HIPAA guidelines and other applicable healthcare privacy regulations.

2. Information We Collect

2.1 Personal Health Information

• Blood glucose readings and timestamps
• Medication information (dosage, timing, type)
• Insulin doses and administration times
• Meal and carbohydrate intake data
• Physical activity and exercise information
• Weight and body measurements
• Sleep patterns and quality
• Health goals and targets

2.2 Account Information

• Name, email address, and contact information
• Date of birth and gender
• Diabetes type and diagnosis information
• Emergency contact information
• Profile preferences and settings

2.3 Technical Information

• Device information (type, operating system, version)
• App usage statistics and analytics
• IP address and location data (with consent)
• Crash reports and error logs

3. How We Use Your Information

3.1 Core Services

• Providing diabetes management tools and features
• Generating personalized insights and recommendations
• Creating reports for healthcare providers
• Enabling data synchronization with health platforms
• Providing AI coaching and support

3.2 Service Improvement

• Analyzing usage patterns to improve app functionality
• Developing new features and capabilities
• Conducting research to enhance diabetes management
• Providing customer support and troubleshooting

3.3 Communication

• Sending important service updates and notifications
• Providing educational content and tips
• Responding to support requests and inquiries
• Sending medication and appointment reminders (with consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal health information to third parties. We may share your information only in the following circumstances:

4.1 With Your Consent

• Sharing data with your healthcare providers
• Connecting with third-party health platforms
• Participating in research studies (with explicit consent)

4.2 Service Providers

• Cloud storage and hosting services
• Analytics and monitoring tools
• Customer support platforms
• Payment processing services

4.3 Legal Requirements

• Compliance with applicable laws and regulations
• Response to legal requests and court orders
• Protection of user safety and security
• Investigation of fraud or abuse

5. Data Security

We implement industry-standard security measures to protect your health information:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Regular security assessments and penetration testing
• HIPAA Compliance: Following HIPAA guidelines for healthcare data protection
• Data Backup: Regular backups with disaster recovery procedures
• Employee Training: Regular security training for all employees

6. Your Rights and Choices

6.1 Access and Control

• Access and download your health data at any time
• Correct or update inaccurate information
• Delete your account and associated data
• Export your data in standard formats (PDF, CSV)

6.2 Communication Preferences

• Opt out of marketing communications
• Control notification settings
• Manage reminder preferences

6.3 Data Sharing

• Control which third-party services can access your data
• Revoke consent for data sharing at any time
• Manage health platform integrations

7. Data Retention

We retain your health information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for:

• Legal Compliance: As required by applicable laws and regulations
• Service Provision: To maintain service quality and support
• Research: For anonymized research purposes (with consent)
• Backup Recovery: In backup systems for disaster recovery

8. Children's Privacy

GlycoWise is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. For users between 13-18 years, parental consent may be required depending on local regulations.

9. International Users

If you are using GlycoWise from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located. We will take appropriate measures to ensure your information receives an adequate level of protection in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice through email or in-app notifications.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: